Frequently Asked Questions
Everything you need to know about your Fitness Superstore experience.
How much does shipping cost for heavy gym equipment?
We offer flat-rate shipping on smaller accessories and calculated freight rates for heavy items like treadmills and power racks. Orders over $999 qualify for free standard curbside delivery within the continental US.
Do you offer professional assembly services?
Yes, we partner with certified technicians to offer professional in-home assembly for an additional fee. You can select the 'White Glove Delivery & Assembly' option at checkout for a hassle-free setup.
What is your return policy on fitness gear?
We offer a 30-day return policy on most items. Products must be in original packaging and like-new condition. Please note that a 15% restocking fee may apply to large cardio machines and strength equipment.
Are your products covered by a warranty?
Every product sold at Fitness Superstore comes with a full manufacturer's warranty. Many of our premium brands also offer extended lifetime warranties on frames and motors for peace of mind.
Can I pay for my equipment in installments?
Absolutely. We offer flexible financing options through Affirm and Klarna, allowing you to pay for your home gym setup over 6, 12, or 24 months with competitive interest rates.
How can I track my freight shipment?
Once your order leaves our warehouse, you will receive a tracking number via email. For large freight items, the carrier will contact you directly via phone to schedule a specific delivery window.